ZenoContact us
A real person reads every message.
Whether it is a bug, a payment that went wrong, a user who behaved badly, or a question about your data, this is the right place. Zeno is run by a small team, so please send one message and give us a little time rather than sending the same thing several times — duplicates go to the back of the same queue.
Response time
Usually within 2 working days. Safety reports involving a minor, a threat, or sexual content are looked at first, normally the same day. Payment and refund questions can take a little longer if we have to check with the payment provider.
Send us a message
Fill this in and it will open your own email app with everything already written in the right place. Nothing is sent from this page and nothing is stored here — you press send yourself, from your own email address, so you always have a copy of what you sent.
What to include
- Account or payment problems — the email you sign in with and, for payments, the date, the amount and the payment reference if you have it.
- Reporting a user — their display name, the Space topic, and roughly when it happened. Please also use Report inside the app, which sends it straight to our moderation queue; see the Community Guidelines for how that works and how to block someone immediately.
- Privacy requests — say clearly whether you want a copy of your data, a correction, or your account deleted, and write from the address the account uses so we can verify it. Details are in our Privacy Policy.
- Bugs — your device and browser, what you expected, and what happened instead. A screenshot saves us both a round trip.
In the app
Signed-in users can also reach us from Help & Support inside Zeno, which attaches some technical details automatically and is the fastest route for a bug.
Urgent safety issues
If someone is in immediate danger, contact your local emergency services first — we are a small team and cannot act at that speed. Then report the account in the app and email us, and we will prioritise it.